Introduction

We will make every effort to offer you good service and if you have a problem please email the details and we will do everything we can to solve the problem. However, there has to be some terms and conditions with any purchase over the internet and they are listed below.

Prices

All prices payable for the items ordered are clearly set out on the web site. All prices are inclusive of any VAT payable. The price of delivery will be clearly shown at the shopping cart page. A considerable amount of product information is included on the site but if there is anything you do not understand, or if you want more information, please contact Rathbones of Keswick by e-mail at info@rathbonesofkeswick.co.uk or telephone 017687 74900

Web Exclusive Prices

Some prices on the website will vary from prices instore. If the product is marked as “WEB EXCLUSIVE PRICE ” this price will not be honoured in store as its a website only deal.

Payment Methods, Security and Privacy

Rathbones of Keswick accept MasterCard, Visa, Delta, Maestro/Switch, Electron and Solo; we cannot process American Express. If the card issuer refuses to authorise payment, we will not be liable for any delivery or non-delivery of the order. All payments are made via either PayPal or SecurePay, an established company which has an excellent reputation for security, reliability and professionalism. Payment is totally secure, all of your card details will remain “safe”. Any customer information held on our computers complies with the rules and laws contained within the General Data Protection Regulation Act 2016. Rathbones of Keswick will not divulge any of your personal details to any third party.

Guarantees, Returns and Refunds

If your purchase is not suitable you have the right to return it to us unused with the original packaging and labels, within 14 days from the date you receive the goods, for a replacement or refund. You do not have to give a reason when you do this. Please use registered post or a guaranteed delivery service for all returns which reflects the value of the item. All refunds will be given as soon as possible. The refund will take place onto the card used for purchasing. At the very latest we will refund your money within 30 days of the original purchase.

For health and safety reasons all returned goods, for what ever reason, must be returned clean and dry. Returned goods that are not clean will not be dealt with.

Order Confirmation, Receipts and Bills

We will e-mail you confirming that we have received your order. You will receive a till receipt with the goods when they are delivered. Any mistakes in billing or receipts will be corrected as soon as possible.

Complaints & Faulty Goods

We will provide the option of a full refund, within a reasonable time, if the goods turn out to be faulty or different from those the consumer ordered. We will give all refunds as soon as possible. In some circumstance you may have to wait for third party confirmation that the goods are indeed faulty (in the event of a return of a faulty item that needs to be assessed by the manufacturer.) Complaints will be dealt with fairly, confidentially and swiftly. We will acknowledge the complaint within 3 working days and provide a likely timescale for resolving the dispute. We will keep you informed of what action we are taking.

Statutory Rights

Your statutory rights are not affected by any of the above.

Shipping Information

In most circumstances we use Royal Mail or Parcelforce and wherever possible we will deliver your order within 2 working days but it may take upto 7 working days. If we cannot ship your order within this timescale we will e-mail you with an expected delivery date. Orders placed before noon on weekdays will normally be despatched the same day; orders placed after noon may not be despatched until the following day. Someone will have to be available to sign for the delivery or your parcel will be taken to nearest Royal Mail Sorting Office for your collection at a later date. Shipping charges are a flat rate of £3.00

What to do if your shipment is late

E-mail us at info@rathbonesofkeswick.co.uk or call us on 017687-74900.

International Shipping

We currently only deliver to addresses in the UK. If you are from mainland Europe please contact us before trying to make a purchase.

Any Questions you may have

If you have any questions regarding the above information please contact us by E-mail at info@rathbonesofkeswick.co.uk or call us on 017687-74900.